How do I cancel my subscription?
Cancel on 30 days notice
To cancel your subscription:
Email support@sumday.io and your subscription will be cancelled the same day or go to the billing section if you are the owner and cancel from there.
Cancellation Notice
- There is a 30 day cancellation notice period for paying Sumday subscriptions. During the notice period, all users will continue to have access to the subscription.
- Cancellation is for an individual organisation. If you're the subscriber for several organisations (an advisor with multiple clients), cancelling one subscription won’t affect the others.
- Note that for 12 month subscriptions, you will not be refunded for the months remaining on your subscription.
Export your data on cancellation
- Once you cancel, you can’t access your platform.
- We recommend you request an export of all your data before you cancelling your subscription by contacting support@sumday.io.
- At the end of the one month cancellation notice period, Sumday will archive your data in order to comply with record-keeping requirements.
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Last updated on October 11, 2023