Overview
- Troubleshooting tips in case your browser is causing Sumday access issues.
- We recommend clearing your cookies and cache regularly.
When to clear your cookies and cache
Please clear your browser’s cookies and cache when:
- You're having trouble logging into Sumday.
- Pages in Sumday are running slowly, or buttons or links aren't working.
- Sumday isn't showing the latest information after you've saved or refreshed the page.
- You’ve received an 'Something went wrong' error message while using Sumday
To confirm that the issue is browser related, you can log in to Sumday using a private mode, or in a different browser such as Chrome, Firefox or Microsoft Edge. If the issue has disappeared, you will need to clear your browser’s cookies and cache.
Clear your browser's cookies and cache
Your web browser’s cookies and cache store information to make your online experience easier. However, issues can occur when a website changes data that’s stored in your browser.
Clear your cookies and cache to remove this saved data and ensure Sumday works seamlessly.
Warning: Clearing your cookies and cache logs you out of other web services and files, so save any open files or web pages before you start.
Google Chrome
If you have a PC, hold Ctrl + Shift + Delete on your keyboard.
If you have a Mac, hold Command + Shift + Delete on your keyboard.
- Select a Time range. To delete everything, select All time.
- Select the checkbox next to Cookies and other site data.
- Select the checkbox next to Cached images and files.
- Click Delete data.
Safari
- Click Safari in the upper left corner of the screen.
- Click Settings.
- In the Privacy tab, click Manage Website Data.
- Click Remove All, then click Remove Now.
Microsoft Edge
- Hold Ctrl + Shift + Delete on the keyboard.
- Select the checkbox next to Cookies and saved website data.
- Select the checkbox next to Cached data and files.
- Click Clear now.
Mozilla Firefox
If you have a PC, hold Control + Shift + Delete on your keyboard.
If you have a Mac, hold Command + Shift + Delete on your keyboard.
- Set Time range to clear to Everything.
- Select the checkbox next to Cookies.
- Select the checkbox next to Cache.
- Select the checkbox next to Active Logins.
- Click Clear Now.
After you’ve cleared your cookies and cache
Once you’ve cleared your browser’s cookies and cache, restart your browser and log in to Sumday again.
We also recommend you check that you're using the most recent version of the browser.